509 Rewards Terms and Conditions

Tiered Loyalty Status System

Tiers are defined by tier points earned. Once you accumulate enough points to reach a higher tier, you’ll automatically be upgraded. Points reset annually on January 1st, but if you qualify for a higher tier during the year, you’ll enjoy those benefits through the next calendar year. Earned tier points will reset for all loyalty members at midnight on January 1, 2025, and then every calendar year following.

If a loyalty member graduates to a higher tier during a calendar year, then that member will maintain that tier status for the subsequent calendar year. For example, if a member graduates to the Choice tier, they will enjoy the benefits of the Choice tier for the entire year after their tier points are reset on January 1st. If, by the end of 2024, you do not meet the requirements for Choice, you will be moved down to Select for the start of 2025 but will move up to Choice as soon as you meet the points requirement for Choice. You cannot move down a tier or multiple tiers in your first calendar year.

Tier rewards are cumulative. If a member is in Prime, they will receive the higher of the two rewards. For example, a Prime member would be eligible to earn points at 1.25x the Select Tier rate Sunday through Thursday but also be eligible to earn points at 1.5x the Choice Tier rate on online orders. Should they place an online order through any 509 Hospitality website on Wednesday night, they will earn points 1.5x the rate of the Select Tier.

Select:
  • Tier at sign up with loyalty program
  • Complimentary Birthday Dessert
  • Access to Double Point Days which will be scheduled monthly and communicated via 509 Hospitality electronic newsletter and @509hospitality social media channels.
Choice:
  • Graduate to Choice tier at 3,000 Points
  • Earn points at 1.25x the Select Tier rate on valid 509 Hospitality purchases Sunday – Thursday
Prime:
  • Graduate to Prime tier at 15,000 Points
  • Earn points at 1.5x Select Tier rate on all Online Orders Placed through the 509 Hospitality website or 509 Hospitality app.
  • Access to early reservations on Holidays and Special events. 509 Hospitality will email reservation links to Prime members for Holidays and Special Events.
Earning:
  • Earn 3 points for every $1 spent while dining at 509 locations or ordering takeout via the 509 website/app.
  • Points can only be earned on one check per visit, and not on taxes, fees, tips, gift card purchases, retail merchandise (such as steak salt), or third-party orders (e.g., DoorDash).
  • Points cannot be added after a bill has been settled, so make sure to provide your account info before paying.
Member Responsibility:
  • Please provide your server with you 509 Rewards Club account info before paying to earn points.
Points Accumulation:
  • Redeem points for rewards, but note that points can’t be earned on any part of the bill paid with points. For example, if you redeem $25 on a $30 check, you’ll earn points on the remaining $5.
Redeeming:
  • 200 points – reward yourself for a $5 reward coupon, and the points balance goes to 0, or keep accumulating points.
  • 550 Points • reward yourself for a $15 reward coupon, and the points balance goes to 0, or keep accumulating points.
  • 1050 Points • reward yourself for a $30 reward coupon, and the points balance goes to 0, or keep accumulating points.
  • 2550 Points • reward yourself for a $75 reward coupon, and the points balance goes to 0, or keep accumulating points.
  • 5,000 Points • reward yourself for a $150 reward coupon, and the points balance goes to 0, or keep accumulating points.
  • 10,000 Points • Case of JaK’s Grill Red or Any wine on 509 Hospitality Wine Club list. Subject to Availability. Contact the restaurant or 509 Rewards Club for availability and to arrange redemption. Expires after 180 Days
  • 30,000 Points • $1000 Gift Card
  • 50,000 Points • Private Dinner for 10. Expires after 300 Days.
    Private dinner events must be scheduled at least 60 days in advance. No redemptions allowed on Fridays, Saturdays, holidays, or in December. Additional food or beverages are not included.
  • 100,000 • Private Dinner for 25. Expires after 300 Days. 
    Private dinner events must be scheduled at least 60 days in advance. No redemptions allowed on Fridays, Saturdays, holidays, or in December. Additional food or beverages are not included. 
Qualifying Purchases:
  • Points are earned on dine-in and to-go orders, excluding taxes, tips, delivery fees, retail merchandise (e.g., steak salt), gift card redemptions, and orders through third-party websites or apps such as DoorDash or Caviar..
  • Orders that use other promotional offers or Reward Dollars do not qualify for points.
Rewards Dollars:
  • Reward coupons may be used toward the purchase of goods while dining at an 509 Hospitality location, or ordering takeout through any 509 Hospitality affiliated website or 509 Hospitality app. Reward dollars may not be used when ordering through third-party websites or apps such as DoorDash or Caviar.
Account Inactivity:
  • Accounts with no activity for two years will be paused, and points will no longer be available.
Offline Transactions:
  • If our POS system is offline, staff will document your purchase, and points will be added later.
Account Transfers:
  • Rewards accounts can only be transferred to unactivated cards. We are able to merge two active accounts, but points cannot be transferred between accounts.
Eligibility:
  • Employees of 509 Hospitality, JaK’s Grill, North Bend Bar and Grill, Sunset Alehouse, and El 42 Cantina are not eligible to earn or redeem points or rewards in the 509 Hospitality Rewards Club.